Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:30PM
    Sat Closed
  • Sun Closed
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850-576-8833 | 1374 Blountstown Street

CUSTOMER SERVICE

CUSTOMER SERVICE, Tallahassee, FL

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.


What Our Customers Are Saying

Honest and Professional
reviewiconHeating and Cooling Services, near Tallahassee, FL

I brought my car in because my AC stopped blowing cold air, so they told me that I needed a new compressor and consenser. They fixed my car quickly, and the owner and mechanic were both very professional. I will definitely come back here in the future because I never had the feeling that were trying to up charge me in anyway.

, 04/17/2020

Honest and Quality Work
reviewiconCar & Truck Care, near Tallahassee, FL

Excellent service without breaking the bank. I recommend this shop for honest and quality work.

, 02/03/2020

Fast and Fair
reviewiconFleet General Services, near Tallahassee, FL

Having a fleet of Vehicles we are always in the need of work to be done. Good companies that are reliable and trust worthy can be hard to find. I recently took one of our service vans there to be repaired and they took care of us quickly and at a fair price. I have already scheduled to have another service vehicle to be repaired. We will be taking all of our fleet there for repairs.

, 11/07/2019

Rick, the owner, is incredible. My car went in with A/C issues. Rick went above and beyond to get my car fixed. Highly recommend!

, 04/17/2020

This was a great experience.
reviewiconCar & Truck Care, near Tallahassee, FL

Rick was very helpful, honest, and did great work to my Chevy Malibu.

, 03/12/2020

Brought my car in with no working ac. Was diagnosed and fixed within the day and works perfectly. I couldn't be more thankful that it could be fixed. Thanks Mr. Rick I'll be back.

, 06/06/2019

Great Service
reviewiconCar & Truck Care, near Tallahassee, FL

Had the unexpected pleasure of having my truck serviced here, excellent service with fast turnaround and at a fair price!

, 04/01/2019

Highly highly recommend
reviewiconElectrical Services, near Tallahassee, FL

Awesome experience. Rick was able to diagnose and fix my car in less than an hour after Firestone had spent a week making unnecessary repairs. I really wish I had gone to him at first but I was worried that an electrical issue would be expensive to repair. Rick was friendly, helpful, and someone that I would trust to only recommend what needs to be done. If I ever have another issue with my car Ill be sure to see him first.

, 03/11/2019

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  • Car Care Aware
  • Call Us For Service: 850-576-8833