Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:30PM
    Sat Closed
  • Sun Closed
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850-576-8833 | 1374 Blountstown Street

RIGHT TO REPAIR

RIGHT TO REPAIR, Tallahassee, FL

Know your rights when it comes to vehicle repair and maintenance.

Did you know?

  • You are not required to take your vehicle to the dealer in order to maintain your warranty.
  • A warranty cannot require the use of a specific brand of replacement parts offered by your selling dealer.

No matter the brand of vehicle you drive - foreign or domestic - we can help protect you and your vehicle's warranty. By using quality Advance Auto Parts auto parts and service, our skilled technicians can perform all of your vehicle's maintenance and repairs without voiding your warranty.

Frequently Asked Questions By Owners Of New Or Leased Vehicles

Q

Do I have to use the manufacturer's original equipment parts to keep my warranty valid?


A

Legally, automakers cannot specify which parts are used to complete your vehicle's service. You may use any brand-name quality parts such as Advance Auto Parts auto parts to replace fan belts, hoses, brakes, exhaust or chassis parts and more.


Q

What do I have to do to keep my car or truck's warranty in effect?


A

Make sure your vehicle is serviced at the intervals specified in your owner's manual or warranty booklet and keep clear records of your vehicle's maintenance. Be sure to have the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your owner's manual or warranty booklet, use it.


Q

My car is a leased vehicle. Am I responsible for maintenance?


A

Even if you lease a vehicle you are responsible for all maintenance and repairs to keep the vehicle in good working order as outlined in the owner's manual.


Q

What parts should be replaced and at what intervals should these services be performed?


A

Check your owner's manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.


Q

What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?


A

The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered.


Q

How does the quality of aftermarket parts compare with original equipment parts?


A

Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Aftermarket parts supplied by Advance Auto Parts meet or exceed manufacturers' specifications.


Q

If I do have a warranty-related problem with a dealership, what rights do I have?


A

If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction and may be able to help.


What Our Customers Are Saying

Honest and Professional
reviewiconHeating and Cooling Services, near Tallahassee, FL

I brought my car in because my AC stopped blowing cold air, so they told me that I needed a new compressor and consenser. They fixed my car quickly, and the owner and mechanic were both very professional. I will definitely come back here in the future because I never had the feeling that were trying to up charge me in anyway.

, 04/17/2020

Honest and Quality Work
reviewiconCar & Truck Care, near Tallahassee, FL

Excellent service without breaking the bank. I recommend this shop for honest and quality work.

, 02/03/2020

Fast and Fair
reviewiconFleet General Services, near Tallahassee, FL

Having a fleet of Vehicles we are always in the need of work to be done. Good companies that are reliable and trust worthy can be hard to find. I recently took one of our service vans there to be repaired and they took care of us quickly and at a fair price. I have already scheduled to have another service vehicle to be repaired. We will be taking all of our fleet there for repairs.

, 11/07/2019

Rick, the owner, is incredible. My car went in with A/C issues. Rick went above and beyond to get my car fixed. Highly recommend!

, 04/17/2020

This was a great experience.
reviewiconCar & Truck Care, near Tallahassee, FL

Rick was very helpful, honest, and did great work to my Chevy Malibu.

, 03/12/2020

Brought my car in with no working ac. Was diagnosed and fixed within the day and works perfectly. I couldn't be more thankful that it could be fixed. Thanks Mr. Rick I'll be back.

, 06/06/2019

Great Service
reviewiconCar & Truck Care, near Tallahassee, FL

Had the unexpected pleasure of having my truck serviced here, excellent service with fast turnaround and at a fair price!

, 04/01/2019

Highly highly recommend
reviewiconElectrical Services, near Tallahassee, FL

Awesome experience. Rick was able to diagnose and fix my car in less than an hour after Firestone had spent a week making unnecessary repairs. I really wish I had gone to him at first but I was worried that an electrical issue would be expensive to repair. Rick was friendly, helpful, and someone that I would trust to only recommend what needs to be done. If I ever have another issue with my car Ill be sure to see him first.

, 03/11/2019

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